How to claim against Paypal


    Claim against Paypal:

     Impossible Missión

I  bet that  most of you have never had to think about claiming companies like Paypal, Google or Facebook, but I assure you that those of us who have spent time in the online arena (making money online, etc), sooner or later will have to face the s need to claim against one of these great ones. Examples such as having an Adsense account on Google or YouTube, cutting it off without prior notice or any right or having the facebook suspended because you are using some type of automatic publisher that posts in hundreds of groups a day or simply because it has detected that you have connected from an “incompatible IP”, and finally, what we are going to talk about today when Paypal blocks all the money in your business because there is something they  did not like …: mad:

These cases will, depending on the business, suppose significant losses, in addition to the final damage to the reputation of the business or its complete failure; In fact I have known some, both from the  affiliate perspective, as other from of lawyer point of view of the company whose client were  the accounts blocked  or  what is the same: blocking the business, since they can not pay users and suppliers because they cannot withdraw the money. The risk of working with Paypal without distributing your profits in other places, such as other bank accounts, can mean that before a blockade you cannot raise your head. So if you are thinking of being a Merchant in Paypal with this warning in mind, this article is worthwhile.

    Claim as a consumer who has been damaged by a            Pay Pal trader / merchant

Before talking about the issue of business blocked by PayPal, the most common case is that the consumer is cheated or defrauded in the purchase. For example, a website that accepts PayPal when buying some sneakers. It happens that either the shoes were not what we expected or, do not arrive. At this point, Paypal acts as an intermediary and you can file a claim against the company that sold you the shoes within your profile on the Paypal website.

Before making the formal claim, Paypal gives you the possibility to contact the seller directly. For this you must go to the particular transaction that you are going to claim, enter inside it:

How to claim against paypal

At the end of the screen you will see the following link that you must click:

como reclamar contra paypal

Then you can report any problem by choosing one of the following 3 options:

How to claim against paypal

From here Paypal will mark the steps as long as the seller does not solve it before. Obviously, the sellers are not interested in bad publicity, but this does not mean that the user always wins. In the network there are opinions of all kinds, sometimes you get your money back and sometimes you do not. What comes next is to claim outside of Paypal (to the Courts or administrative bodies for example) both this company and the seller in the corresponding case. To the lawyers, when we are presented with these cases we always have to study which is the applicable Jurisdiction and some countries are harder than others. The United Kingdom is, for what could be more interesting, to claim administratively there. (see directions in the images below).

If you go to claim in Spain, you may be interested in Paypal’s address in Spain.

Investigating on the internet, I ran into someone quite pissed off with Paypal who has a website called screwpaypal (screw means fuck …) that has very interesting information about it but it is English.

A Paypal phone in Spain is 900 828 219 and another one from outside +353 1 436 9708

Paypal fax 902 885 154.

In this issue of the  Paypal blockages , there are many more people pissed off than you think and if not, look at the Paypal Community


    Some questions Paypal will ask you when they block your business

Justify the increase in its volume (Revenues) of the last months.

Nature of the business

Data of the company, administrators, etc.

Banking Movements

This is the letter my client received when his business was blocked


In order to provide the best possible service, we periodically review the accounts of our clients. In order to have the necessary time, we have temporarily limited some features of your account until you can provide us with all the information and complete the steps indicated below:

Information about your business model:  Goods or services offered. Explain in detail your business model including the website where you offer your services or the average time it takes to finalize the services you offer to your customers o Explain the payments received from XXXXx or Explain the payments sent to XXXXX or Estimated monthly volume of The payments you expect to receive in the next 6 months Purchase invoices for the items you sell. Provider contact information “

They will tell you that they have the right to freeze the funds for 180 days and they will ask you for all kinds of information. Maybe they will not let you raise your head …  : idea:

Example of Paypal answer when breaking with a business

Ref 2111/5000

December 15, 2015

Our reference: 2110XXX Dear ————————

Thank you for your recent email about our decision to leave our business relationship. Your claim has been sent to the executive escalation department for review; let us offer you a more detailed explanation about your problem. Mr. ——————-, a review of your PayPal account with the registered email address, ——— , shows that on October 12, 2015, PayPal determined that it wanted to stop its business relationship with immediate effect.

In order to guarantee the security of its customers and the service in general, PayPal periodically reviews the activity of its customer account in order to assess the risk that this activity represents for our business. As previously reported, we have decided to permanently suspend your PayPal account and we no longer offer you our services, as the level of risk associated with your account is too high. This permanent suspension applies to all current PayPal accounts held by you or any other account you may open in the future. The funds in your PayPal account balance will be held for 180 days to minimize the risk to PayPal in the event that your buyers file complaints or chargebacks against payments you have received.

In accordance with our agreed terms of use, we may close, suspend or limit access to your Account or our Services, and / or limit access to your funds for up to 180 days if we consider that your account or activities present a significant credit. or risk of fraud for us, or we believe that your actions may cause financial loss or legal liability for you, our users or us.

You can review the PayPal User Agreement through the Security Center and legal agreements.

Actions by PayPal. If you have any questions related to the above information, contact us directly at Alternatively, if you are not satisfied with the resolution or handling of your dispute by PayPal, you can contact the following agencies. For the purposes of doing so, this letter will be known as our “final response”:



How to claim against paypalTwo addresses of interest. One for consumers and one for financial services (Ombudsman)

For more information, visit Financial Sector Surveillance Commission (CSSF) 110, Route d’Arlon L2991 Luxembourg

Thank you for your prompt attention, to this matter. If you have any questions, please contact the PayPal Brand Risk Management Department at

Sincerely, Javier ……….. Executive Escalations PayPal Copyright © 19992015 PayPal. All rights reserved. PayPal (Europe) S.à r.l. et Cie, S.C.A. Société en Commandite par Actions Registered office: 2224 Boulevard Royal L2449, Luxembourg RCS Luxembourg B 118 349

And you, have you had any kind of problems with Paypal? Leave us your comments.

You can review the PayPal User Agreement through the Security Center and legal agreements.

Actions by PayPal. If you have any questions related to the above information, contact us directly at Alternatively, if you are not satisfied with the resolution or handling of your dispute by PayPal, you can contact the following agencies. For the purposes of doing so, this letter will be known as our “final response”:



Written by Antonio Gatell

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